How do I contact support at Rocket Casino AU?

The quickest way to reach the support team is through the live chat feature available directly on the website. For less urgent matters or queries requiring documentation, email support is available and typically responds within 24 hours.

Is live chat available around the clock for Australian players?

Yes, live chat support is available 24 hours a day, seven days a week for Australian players.

What documents do I need to verify my account?

Account verification typically requires a government-issued photo ID such as an Australian passport or driver's licence, along with a recent proof of address document.

How long does a withdrawal take to process?

Withdrawal processing times vary depending on your chosen payment method. E-wallets are typically the fastest, often processing within 24 to 48 hours once approved.

Privacy Policy

Last Updated: 2026

This Privacy Policy applies to michaelpeschardt.com ("we," "us," "our," or "Site"). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and manage your personal information. This policy complies with Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Information We Collect

We collect the following types of information:

Personal Information: Name, email address, and other contact details you voluntarily provide through forms or enquiries.
Technical Data: IP address, browser type, device type, and operating system.
Cookies: Data stored on your device to enhance your browsing experience.
Usage Data: Pages visited, time spent on the Site, links clicked, and referral sources.

How We Use Information

We use collected information for the following purposes:

Analysing Site traffic and user behaviour through analytics tools.
Tracking affiliate referrals and commissions from casino partners.
Improving Site functionality, content, and user experience.
Responding to your enquiries and communications.
Complying with legal obligations and preventing fraudulent activity.

Cookie Policy

Our Site uses cookies to enhance your experience. Cookie types include:

Essential Cookies: Required for Site functionality and security.
Analytics Cookies: Track user behaviour to improve the Site.
Affiliate Cookies: Monitor referrals to casino partners.
Marketing Cookies: Used for retargeting and promotional purposes.

You may opt out of non-essential cookies by adjusting your browser settings or clicking our cookie consent banner. Note that disabling cookies may affect Site functionality.

Third-Party Links

Our Site contains links to third-party casino and affiliate websites. We are not responsible for the privacy practices, security, or content of linked sites, including Rocket Casino AU and other external partners. We encourage you to review their privacy policies before providing personal information. Any data you submit directly to third-party sites is governed by their own privacy policies, not this Policy.

Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

Access your personal information held by us.
Request correction of inaccurate or incomplete information.
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs.
Opt out of marketing communications at any time.

To exercise these rights, contact us using the details below.

Data Retention

We retain personal information only as long as necessary to fulfil the purposes outlined in this Policy or as required by law. Analytics and usage data are typically retained for up to two years. Affiliate tracking data is retained in accordance with commission settlement requirements. You may request deletion of your personal information, subject to legal obligations to retain records.

Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact:

Email: [email protected]
Website: michaelpeschardt.com

We will respond to privacy enquiries within 30 days or as required under the Privacy Act 1988 (Cth).