How do I contact support at Rocket Casino AU?

The quickest way to reach the support team is through the live chat feature available directly on the website. For less urgent matters or queries requiring documentation, email support is available and typically responds within 24 hours.

Is live chat available around the clock for Australian players?

Yes, live chat support is available 24 hours a day, seven days a week for Australian players.

What documents do I need to verify my account?

Account verification typically requires a government-issued photo ID such as an Australian passport or driver's licence, along with a recent proof of address document.

How long does a withdrawal take to process?

Withdrawal processing times vary depending on your chosen payment method. E-wallets are typically the fastest, often processing within 24 to 48 hours once approved.

Responsible Gaming

Our Commitment to Safe Gaming

At Rocket Casino AU, we believe that gambling should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. We are committed to promoting responsible gambling practices and supporting the wellbeing of our players.

Age Verification

You must be at least 18 years of age (or the legal gambling age in your jurisdiction within Australia) to play at Rocket Casino AU. We verify the age of all players during registration. Gambling is not suitable for minors and can cause serious harm to young people.

Warning Signs of Problem Gambling

If you experience any of the following, you may be developing a gambling problem:

Spending more time or money on gambling than intended
Chasing losses by gambling more to recover money lost
Hiding or lying about your gambling activity
Neglecting family, friends, work, or other responsibilities
Gambling to escape stress, anxiety, or other emotional problems
Feeling anxious, irritable, or restless when not gambling
Borrowing money to gamble or pay gambling debts
Unsuccessful attempts to cut back or stop gambling
Gambling with money needed for essentials like rent or bills
Experiencing relationship problems due to gambling

If you recognise any of these signs in yourself or someone else, please seek help immediately.

Self-Help Tools & Responsible Gaming Features

Rocket Casino AU provides tools to help you maintain control of your gambling:

Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit
Loss Limits: Set a maximum amount you are willing to lose in a specified period
Reality Checks: Receive regular pop-up reminders of how long and how much you have been playing
Self-Exclusion: Temporarily or permanently exclude yourself from your account
Session Time Limits: Set automatic session timeouts to manage playing time
Cooling-Off Period: Take a break from gambling for a set period

If you need help accessing these tools, please contact our customer support team.

Getting Help & Support

If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of these trusted organisations:

Australia

Gambling Help Online – Free confidential counselling and support
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (24/7, free, confidential)

International Support

GamCare (UK) – Free information and support
Website: www.gamcare.org.uk
GamStop (UK) – National self-exclusion scheme
Website: www.gamstop.co.uk
Responsible Gambling Council (Canada)
Website: www.responsiblegambling.org
National Council on Problem Gambling (USA)
Website: www.ncpgambling.org

Take Action Today

If you think you have a problem with gambling, please seek help now. There is no shame in reaching out, and support is available. Contact Gambling Help Online at 1800 858 858 or visit their website to speak with a counsellor. You can also self-exclude from Rocket Casino AU at any time through your account settings.

Remember: gambling should only ever be entertainment. If it's causing you or your loved ones distress, help is just a phone call away.